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Returns

Our return and refund policy is included in our Terms & Conditions of Sale:

 

If for any reason, you want to return the Product you purchased from the Store for a refund, you must notify us no later than 30 days following the date of purchase (the "Cancellation Period").

 

The Product is not eligible for a refund after the 30-day period. To initiate a return, you must inform us of your decision within the Cancellation Period by contacting Heatcold customer support at support@heatold.com or call 86-15159212214 with

 

(i) RMA in the subject line,
(ii) the order number in the body of the message, and
(iii) clearly state your desire to return the Product.

 

Although it will not affect your right to a refund, please also include details on where and when you purchased the Product and your reason for returning the Product. For such returns, Heatcold customer service will provide you with a Return Materials Authorization ("RMA") that you must include with your return shipment to Heatcold so Heatcold can identify your shipment and with a return address. If you purchased the Product from somewhere other than the Store, please contact that reseller to obtain a refund.

 

To receive a refund, you must return your Product (and any promotional merchandise supplied with the Product) with the provided RMA within fourteen (14) days following the day on which you notify Heatcold customer support that you desire to return your Product. Returned Products must be in good physical condition (e.g., not physically broken or damaged). All accessories originally included with your purchase must be included with your return. Unless the Product is faulty or not as described, you will be responsible for all costs associated with returning the Product to us (including uninstallation). You assume all risk of loss or damage to the Products while in transit to Heatcold. After receipt of the Product, we will refund the price you paid for the Product plus the original delivery cost (up to the value of our free Ground delivery option), less the value of any promotional merchandise or discounts you received. If you purchase a Bundle (multiple Products sold together at a discount), we will not provide a refund if you return only part of the Bundle, and you must return all of the Products sold together in that Bundle in order to receive any refund. We may reduce the amount of your refund to reflect any reduction in the value of the Product, as determined in our sole discretion, caused by your handling them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning (e.g., beyond what would normally be permitted in a shop).

 

All Products that are returned to us become our property. We are not responsible for any content or information stored in any Product you return to us, whether under warranty or not. Please make sure to save any content or information you wish to keep from your Product before returning your Product to us. If you return Products to Heatcold (a) without an RMA from Heatcold or (b) without all parts included in the original package, Heatcold retains the right to either refuse delivery of such return or accept delivery and charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher. We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by Heatcold of the returned Product.

 

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