COLLECTION AND USE Heatcold collects information about you through our Sites in several ways. This information is used to provide users with Heatcold products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
PURCHASE AND LOGIN INFORMATION If you pre-order or purchase Heatcold products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information, and any other information necessary to complete the transaction. If you create a Heatcold account, your name, billing and shipping address, and the last four digits of your credit card information can be stored by Heatcold. We do not collect or store your full credit card information. Our credit card processing service providers, Shopline and Amazon, may collect and store full payment card information from you, even as a guest user when an order is placed until when it ships. If you create a Heatcold account and elect to have payment card information saved, these companies will store your payment information.
MAILING LIST INFORMATION You may choose to submit your email address via a submission form located on our Site. Your email address may be used to send you news about Heatcold-related services, products, or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.
DEVICE USAGE INFORMATION If you visit our Site and are logged into your Heatcold account, we record the IP address you visit our Site from, and if you have a Heatcold device or another connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your Heatcold device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Heatcold products and services. See our Privacy Statement for Heatcold Products and Services to learn more about the usage information collected through our products.
MINORS Our Site does not knowingly collect or store any personal information about children under the age of 13.
DATA SHARING We do not share personal information for any commercial or marketing purpose unrelated to the delivery of Heatcold Products and services without asking you first. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information: · With your consent: We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your Heatcold Products, you are shown information about any proposed exchange of data. Your consent is required to allow these exchanges on your behalf and you can change your mind at any time. · For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as Heatcold employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-Heatcold purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data. · As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection. · For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal processes, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States). We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. This information may also be shared with other users to help them better understand their usage compared to others in the Heatcold community, raise awareness about issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same. Your personal information may be collected, processed, and stored by Heatcold or its service providers in the United States and other countries outside the European Union where our servers may reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
SECURITY Heatcold takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely including HTTPS, TLS/SSL protocol, AES, and RSA data encryption. The data is stored using Amazon’s S3 cloud service. However, Heatcold cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, by any applicable laws and regulations.
INTERNATIONAL VISITORS AND DATA TRANSFERS
INTERNATIONAL VISITORS The Heatcold website is hosted in the United States and is intended for the United States and Canadian visitors. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your data to the United States and by providing your data you consent to that transfer.
CONTACT If you have any questions or requests about your data, please contact us at email@example.com or Call 86-15159212214
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